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VoIP Solutions
Unified Communication SolutionSession Border Controller (SBC)Hosted PBX Solution (Multi Tenant IP PBX)Retail VoIP Switch/ Class 5 SwitchWholesale VoIP Switch/ Class 4 SwitchDynamic IVR SolutionVoice/SMS Broadcasting SystemMVNO SolutionEnterprise VoIP SolutionMVNO Billing SolutionContact Center/ Call CenterAudio/Video Conference SolutionFax Over IP (FoIP)/TelepresenceBusiness Phone SystemCommunication APIsSoftware Defined TelecomVoIP Billing SystemEnterprise Contact CenterVoIP MigrationA2P Messaging
- About Us
Intuitive Contact Center Solutions
Leverage robust, custom-made, and scalable contact center solutions by Infotab that integrate seamlessly with any business tools to derive value.
The omnichannel approach allows efficient management of all inbound and outbound communication via voice, video, chat, email, and more. Using the latest technology and market trends, we develop ideal solutions for all types of contact centers including inbound, outbound, and blended.
During situations like natural disasters, network outages, or any other fallout, our custom-made omnichannel contact center solution will instantly reroute the calls to the right person/department, or let agents use the mobile app. This way, it helps to keep your business up and running regardless of any situation.
Core Features of Contact Center Solution
For today’s businesses, a reliable and robust contact center solution is a must for better customer service management. Here are some of the most essential features that you can get using Infotab’s omnichannel contact center solutions-
DID Management
SIP Trunk/Carrier Management
Agent/Supervisor Account Management
Inbound, Outbound and Blended Campaign Management
Multi-Level IVRS
ACD Management
Skill-based routing
Analytics and Reports
Real-time campaign monitor
Realtime Agent Monitoring
Whisper/Coaching/Barge-in
Built-In WebRTC Based phone
Analytics and Reports
Inbound Screen Pop
Auto data retrieval from CRM
Oncall campaign wise script
Sticky Agent
Callback Feature
Timeclock
Key Benefits of Contact Center Solution
With customized, scalable, and robust contact center solutions, businesses can easily handle customers’ queries, optimize customer satisfaction, and deliver quality services. Some of the key benefits of contact center solution are-
Enhanced customer service management
Improved productivity
Superior customer experience
Better security of data
Real-time monitoring and detailed reports
Dynamic scalability
Contact Center Solution
Let the power of excellence define your applications
With the advancement in technology and market evolution, omnichannel contact centers have become a new standard and a vital part of many businesses. At Infotab, we understand the unique requirements of our clients. Based on your specific business needs and current market trends, we can develop the best suitable, customized contact center solution that can help you achieve your desired goals.
Maintain the cost of operations and deliver an immersive customer experience by scaling your business at low prices
Quickly assess the performance of your live agents or customer representatives via reports and statistics of the call center software
Experiment with different modules by third-party integrations, allowing you to choose the best fit for inbound or outbound call center solutions
Anticipate where the cost could occur by looking at the trends in hindsight
Tailored Contact Center Solution
Contact Center is a vast industry! We offer robust and multifunctional contact center solutions that ensure a single point of operation for multiple requirements. Several pain points can be combated easily using our customized omnichannel contact center solution. Now, you can manage all your interactions (inbound or outbound) on different channels efficiently.
Customers nowadays are vigilant, and handling them may be a meticulous process. They are aware of the market trends; therefore, the live agents must also be updated and intelligent in their work.
With our Contact Center Software development, we follow a plethora of guidelines and automation that updates the application with the latest in the industry. With several APIs, the inbound call center solution can communicate with the trends and be market ready.
The workload on call center management software has spiked, so being proactive in today’s market is necessary. Since the customer base has increased, Contact Center Solutions must thoroughly understand the customer’s background. This needs third-party CRM integrations with the Contact Center Solution.
Infotab offers robust automated call center solutions that seamlessly operate and integrate with CRMs like Microsoft Dynamics 365, Zoho, Salesforce, and more. They have in-depth information about the clients with whom the live agent is conversing, thus leading to higher customer satisfaction.
After the pandemic, the whole ecosystem of Contact Center has metamorphosed. Systems have moved to the cloud, meaning what was functional yesterday is of low usage now. This is where call center software solutions must be upgraded to meet market demands.
As a leading VoIP solution provider, Infotab diligently skims with the market trends and updates the call center solutions’ functionality. Also, it complies with the client’s requirements while providing consultancy services.
Contact Center Managers are under high pressure to be operational and efficient while ensuring exceptional customer service and increased productivity. They need to have a robust call center solution to combat these intricacies.
Infotab analyzes all these metrics and comes up with a solution that meets these pointers. It provides applications with dashboards and real-time operational and business data with actionable insights to improve operational efficiency as it happens.
Why Choose Infotab for Contact Center Solution Development?
Infotab has been developing contact center solutions for more than 15 years. We know that each customer inquiry contains an opportunity for your business to flourish. We can help you take advantage of such opportunities using the right solution. Our professionals can develop a customized omnichannel contact center solution to meet all your business needs.
If you are planning to migrate your contact center to a cloud-based CCaaS solution or looking for a completely new solution, our representatives will be happy to answer any questions you may have.